You have the right to return the product(s) within 14 days from receiving.
In order to make a return, contact us and inform of your return. Email: firstname.lastname@example.org
The products must be returned properly packed, unused and in good condition, in the original box/packaging.
The Customer is responsible for the return costs.
The Customer is responsible for the product’s condition after accepting delivery and during the return transport.
If the returned product is not properly packed, nor in good condition, Kuura Essentials may charge the Customer for the product’s depreciation in value up to the full price of the product.
RETURN OF PAYMENTS
We will return all payments received from you (except delivery costs), once the returned products are received by us.
Store all the documents related to the return carefully until you have received confirmation on the receipt of the returned products from us.
The payments will be returned by using the same payment method you have used in the original transaction. You will not incur any costs due to the return of the payments.
Kuura Essentials is responsible for the statutory liability for product defects under the Finnish Consumer Protection Act. Kuura Essentials maximum liability is limited to the price of the product ordered and deemed defective.
In case the product received by you is broken or defective, please contact us without delay.